Frequently Asked Questions

How long will it take to get my order?

It takes 2–5 business days to make your custom-ordered product plus an estimated shipping time of 5-10 business days based on supplier and location. 

So expect it to take about 2 weeks for your item(s) to arrive.

How much does shipping cost?

Shipping costs vary by product size, weight, and location to/from, and standard vs expedited.  Standard shipping costs are approximately $4.99-11.99 for each item. The exact amount will be calculated at checkout so you know what it is before buying.

You can SAVE on shipping costs by buying multiple items in one order for a single shipment. You can upgrade your shipping method while we’re fulfilling your order, but you won’t be able to change your shipping method after that. 

Refunds? Replacements?

This is a small organization and we’re not set up to handle anything that complicated.  

Please choose thoughtfully before placing your order. 

Of course, if there’s an actual product defect that the manufacturer covers under their warranty, let us know and we’ll get you connected to the right place to help you out.

Can I place a custom order for special events?

Absolutely!

We've partnered with Strategic Marketing Systems to accommodate custom orders for special events. Contact SMS to discuss your preferences and they'll help you create something you'll love at [email protected]

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